Business competition and Customer Relations Online short course

COURSE OBJECTIVE

On completing this course, the learner will be able to contribute to the cost effectiveness of the business and customer satisfaction, by demonstrating an integrated practical and theoretical understanding of competitive practice and customer relations based on quality service to the customer and sound business practices.

WHAT YOU WILL LEARN:

• Identify the nature and extent of the service to be rendered to clients.
• Identify the nature and extend of the services to be rendered to clients with due regard to time frames and industry within the service is rendered.
• The concept Freight Handling Services is explained as it applies to a specific environment.
• The different types of services are explained as they apply to a specific organisation.
• Customer needs in a specific environment are explained in terms of services, legislation and turnover.
• Calculate product costing.
• Calculate product costing based on the extent and nature of service (including special arrangements as per client requirements.
• The process of product and service costing is explained.
• The factors that determine product and service cost are explained.
• The influence of product costing on customer and competitive practise are explained.
• Identify special service arrangements.
• Explain your understanding of what constitutes freight handling services to clients.
• The different service arrangements to render a professional client service are explained as it is applies to a specific environment.
• The ability to integrate and direct various role players in service arrangements is demonstrate as per organisational requirements.
• Calculate costing of service.
• Calculate costing of service and viability of delivering the service to achieve competitive practice, with due consideration of auxiliary services and special client requirements.
• The influence of service costing on customer and competitive practise are explained.
• The service costing is calculated based on nature of services and special arrangements as per customer requirements.
• Control damage and process claims.
• The process of damage control and incidents are explained as per organisational policies.
• The procedures to report damage and process claims are explained as per organisational policies.
• The procedures to deal with claims and referral procedures are explained as per organisational policies.
• Communicate appropriately and effectively to render a professional services in the workforce.
• Communicate appropriately and effectively to enhance customer satisfaction and consequently competitive practise
• Explain and demonstrate effective ways of communication that will enhance customer satisfaction and competitive practise.
• Select the most appropriate communication technology to be used in order to achieve the desired outcome according company policies and procedures.
• Demonstrate effective ways of verbal and written communication in the Logistic Environment.
• Establish and maintaining interpersonal relationships.
• Explain your understanding of what constitutes interpersonal relations.
• Recommend new ways for enhancement of relationships according company procedures.
• Explain requirements for compliance with statutory legislation applicable to company policies and procedures.
• Statutory Legislation refers to but is not limited to: BATHO PELE Principles
  

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Duration

You may begin at anytime and the training should take approximately 4 weeks to complete on a part time basis.

Course Delivery

The course is delivered through the School of Shipping Learning website and allows you to study at your own pace. You may begin and register any time. A Subject Matter Expert and will provide you with academic support through the learning website and a Course Coordinator will also be available on email and telephone to provide you with administrative support.

Assessment and Award of the Certificate

You are not required to write any exams, assessments are completed online. You will need to achieve a mark of at least 60% for each assessment to receive the certification. Should you not gain competency on your first attempt one more resubmission will be allowed at no additional cost.

Entry Requirements

The only entry requirement for this course is a desire to learn and advance your career.

In order to do this course, you will need:

• An email account
• Access to a computer and the internet
• Be able to open and read PDF documents
• Read and write in the English language