Manage relationships between supply chain partners Online short course

Credits 10

COURSE OBJECTIVE

This unit standard will enable learners to manage relationships between supply chain partners. People credited with this unit standard will be able to manage the relationships with supply chain stakeholders in a professional and ethical manner to the benefit of the effectiveness of the total supply chain.

A learner credited with this unit standard will be able to:

• Interpret the organisational strategy and identify the issues and focuses to be included in relationship management strategies.
• Analyse the relationship between supply chain partners and effective contract management.
• Build and maintain good customer relationships.
• Analyse ethical and professional issues relating to supplier and customer relations.

WHAT YOU WILL LEARN:

• Interpret the organisational strategy and identify the issues and focuses to be included in relationship management strategies.
• The overall business strategy of an organisation is interpreted to inform the development and strengthening of strategic supply chain partner relationships.
• The importance of the various supply chain components is analysed to determine their effect on the business strategy.
• Various internal and external stakeholders are identified to determine their role in the supply chain.
• Key relationship issues that must be addressed are identified to optimise profit.
• Analyse the relationship between supply chain partners and effective contract management.
• The need for better contracts management is analysed to ensure improved corporate governance.
• The process that will facilitate effective contracting is examined to improve turn-around times.
• Various processes and tools for contract management are evaluated to reflect the advantages and disadvantages of each.
• Processes for the effective monitoring and controlling of supplier performance are assessed.
• Additional approaches to improve supplier relationships are recommended to ensure optimal utilisation of supplier networks.
• Build and maintain good customer relationships.
• Ways in which suppliers can be assisted are discussed to reflect how they could maximise their effective contributions within the supply chain.
• The discussion needs to include aspects related to strategic importance of supplier development, World Class Supplier Development, best practice applications of this process, advantages and pitfalls, limitations.
• Practical processes for ensuring effective customer relationships within the supply chain are followed.
• Service Level Agreements are produced and negotiated to reflect the interests of both the organisation and the customer.
• Customer relationships are implemented through processes and strategies that facilitate the building and maintaining of effective long term relationships.
• Internal and external customers are identified to determine activities required for building and maintaining relationships.
• Analyse ethical and professional issues relating to supplier and customer relations.
• Ethical and professional dilemmas are interrogated and examined to ensure compliance to the Codes of Ethics.
• Benchmarks regarding the establishment of policies and procedures are analysed to ensure ongoing ethical conduct.
• Ethical and professional issues are examined to reflect their relationship to corporate governance and legal requirements.
• Recommendations are made to reflect actions that will enhance relationships within ethical parameters.

Course delivery and Requirements

This course can be started at any time and is self paced and completely online , You will need an Internet connection and a PC or Laptop to complete this course